Hot-Shot Warranty and Repair Service

Warranty

Pacific Biologics will repair or replace any faulty part of your NEW Hot-Shot power pack for a period of 12 months from the date of purchase.

This warranty does not cover the following items:

• Casing breakage or any form of physical damage
• Damage due to, or caused by, tampering with the power pack
• Postage or freight costs
• Extension shafts

Repair Service

Pacific Biologics offers a repair service for damaged Hot-Shot stock prods after the initial 12-month warranty period. A repair charge will apply to prods that are repaired out of warranty.  All repairs will have a 6-month warranty from date of repair.

Please Note: Some stock prods may be beyond repair, no charges will be incurred if this is deemed the case. 

Warranty Claim & Repair Service Procedure

Always run through the troubleshooting guide (below) first, and if this fails to fix the problem return your Hot-Shot stock prod hand unit for service or repair.

For all warranty claims, service and repair work, return your Hot-Shot power pack to the store where purchased and include:

• Your name and address, including a contact number
• Date of purchase and store where purchased
• DO NOT return batteries (excluding rechargeable prods)
• DO NOT return extension shafts

Hot Shot Maintenance & Troubleshooting Guide